{"id":1290,"date":"2016-07-01T11:15:55","date_gmt":"2016-07-01T09:15:55","guid":{"rendered":"https:\/\/cwctest.de\/2016\/07\/01\/buchempfehlung-der-konkurrenz-ein-kundenerlebnis-voraus-customer-experience-management-111-tipps-zu-touchpoints-die-kunden-begeistern-2\/"},"modified":"2022-05-31T10:33:34","modified_gmt":"2022-05-31T08:33:34","slug":"buchempfehlung-der-konkurrenz-ein-kundenerlebnis-voraus-customer-experience-management-111-tipps-zu-touchpoints-die-kunden-begeistern-2","status":"publish","type":"post","link":"https:\/\/clockwise-consulting.de\/en\/2016\/07\/01\/buchempfehlung-der-konkurrenz-ein-kundenerlebnis-voraus-customer-experience-management-111-tipps-zu-touchpoints-die-kunden-begeistern-2\/","title":{"rendered":"Buchempfehlung: &#8222;Der Konkurrenz ein Kundenerlebnis voraus: Customer Experience Management- 111 Tipps zu Touchpoints, die Kunden begeistern&#8220;"},"content":{"rendered":"<p>Die Clockwise Consulting GmbH freut sich, dass Managing Partner Christian Wewezow als Experte f\u00fcr Katrin Glattes\u2018 Buch \u201eDer Konkurrenz ein Kundenerlebnis voraus: Customer Experience Management- 111 Tipps zu Touchpoints, die Kunden begeistern\u201c konsultiert wurde. Das im Springer Verlag erschienene Buch befasst sich mit dem Customer Experience Management. Ein neuer Alleinstellungsansatz, dessen Ziel es ist, Kunden und Mitarbeiter zu \u00fcberzeugten Markenbotschaftern zu machen. In einer Zeit in der Produkte und Dienstleistungen immer austauschbarer werden, sind neue G\u00fcter wie Kundenbindung, -loyalit\u00e4t und der <i>Net Promoter Score<\/i> f\u00fcr Unternehmen unerl\u00e4sslich. Anhand der Expertise f\u00fchrender angels\u00e4chsischer Unternehmen und Experten verschiedener Branchen, er\u00f6rtert Katrin Glattes, wie Sie von dem neuen Ansatz profitieren k\u00f6nnen, was es bei der Implementierung und Anwendung beachtet werden sollte und was sich eigentlich genau hinter dem Begriff <i>Net Promoter Score<\/i> verbirgt.<\/p>\n<p>Bestellen Sie jetzt das Buch unter:<\/p>\n<p><a href=\"\/en\/\"https:>Der Konkurrenz ein Kundenerlebnis voraus: Customer Experience Management- 111 Tipps zu Touchpoints, die Kunden begeistern<\/a><\/p>\n<p style=\"\\\"text-align:\" right;\\\">Foto: \u00a9fotolila.com\/mitrija<\/p>","protected":false},"excerpt":{"rendered":"<p>Die Clockwise Consulting GmbH freut sich, dass Managing Partner Christian Wewezow als Experte f\u00fcr Katrin Glattes\u2018 Buch \u201eDer Konkurrenz ein Kundenerlebnis voraus: Customer Experience Management- 111 Tipps zu Touchpoints, die Kunden begeistern\u201c konsultiert wurde. Das im Springer Verlag erschienene Buch befasst sich mit dem Customer Experience Management. Ein neuer Alleinstellungsansatz, dessen Ziel es ist, Kunden [&hellip;]<\/p>","protected":false},"author":3,"featured_media":503,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"iawp_total_views":0,"footnotes":""},"categories":[6],"tags":[21,23],"class_list":["post-1290","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","tag-buchempfehlung","tag-christian-wewezow"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Buchempfehlung: &quot;Der Konkurrenz ein Kundenerlebnis voraus: Customer Experience Management- 111 Tipps zu Touchpoints, die Kunden begeistern&quot; - Clockwise Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/clockwise-consulting.de\/en\/2016\/07\/01\/buchempfehlung-der-konkurrenz-ein-kundenerlebnis-voraus-customer-experience-management-111-tipps-zu-touchpoints-die-kunden-begeistern-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Buchempfehlung: &quot;Der Konkurrenz ein Kundenerlebnis voraus: Customer Experience Management- 111 Tipps zu Touchpoints, die Kunden begeistern&quot; - Clockwise Consulting\" \/>\n<meta property=\"og:description\" content=\"Die Clockwise Consulting GmbH freut sich, dass Managing Partner Christian Wewezow als Experte f\u00fcr Katrin Glattes\u2018 Buch \u201eDer Konkurrenz ein Kundenerlebnis voraus: Customer Experience Management- 111 Tipps zu Touchpoints, die Kunden begeistern\u201c konsultiert wurde. 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